Our Commitment to Privacy

At Neighborly, we understand how important your privacy is. We appreciate your trust in us to handle your information carefully and responsibly. This Privacy Policy explains the practices we follow and the choices available to you regarding how your information is collected and used. It applies to donor information collected both online and offline.

We have updated our Privacy Policy to comply with the General Data Protection Regulation (GDPR) for residents of the European Union (EU), ensuring that your information is afforded additional protections.

What Information Do We Collect?

We collect personal information when you voluntarily provide it to us. This may include, but is not limited to, your name, address, email address, phone number, and credit/debit card information when you donate or contact us. For example, when donors or website visitors email us, they provide their name and email address, and this information is necessary to process your donations, requests, or inquiries.

Additionally, we may gather information automatically through the following technologies:

- Web Server Logs: We may collect information such as your IP address, the pages you visited, the time of your visit, and the referring website.

- Cookies: Cookies are small text files stored on your device by your web browser, allowing us to distinguish between users and provide more relevant content. Cookies may track your visit to various pages on our website to enhance your browsing experience. You can adjust your cookie preferences at any time.

Where Do We Transfer and Store Your Information?

Neighborly is based in the United States, and the information you share with us may be stored, accessed, or processed here. If you are a resident of the EU or another country with differing privacy laws, please be aware that the protections in the U.S. may differ from those in your home country.

How Do We Use Your Information?

We primarily use the information we collect to process donations, implement charitable projects, and provide updates on our programs and activities. We also use it for internal analysis to better understand our donor network and improve our services. If you apply for a job, your information will be used to process your application.

With Whom Do We Share Information?

We do not trade, sell, or share your information with third-party organizations that aim to market their products or services to you.

However, we may share your information in certain situations, such as:

- When required by law or legal process;

- With law enforcement to protect our legal rights or the safety of individuals;

- With trusted companies that provide services on our behalf;

- With a successor organization, should we merge or restructure.

Our Commitment to Data Security

We implement a range of physical, electronic, and managerial procedures to safeguard the information we collect. This includes encryption protocols, SSL (Secure Socket Layer) for transactions, and two-factor authentication to prevent unauthorized access to your data. Sensitive information is stored securely in both in-house and cloud-based repositories using industry-standard security practices.

Your Access to Data and Choices

If you would like to access or update the personal information we have about you, please contact us via the details at the end of this policy. You may also request that your data be deleted by following the instructions provided here [insert link if applicable].

If you subscribed to receive updates from us but later wish to opt-out, you may request removal from our distribution list by contacting us using the details below.

Additional Information

- Behavioral Advertising: We may engage in behavior-based advertising, where third parties use cookies to tailor advertisements to your interests. This may occur on our website or other websites. You can manage your cookie preferences.

- Links: Our website may contain links to other sites, each governed by its own privacy policy. Once you click on these links, our Privacy Policy no longer applies.

- reCAPTCHA: We use Google's Invisible reCAPTCHA to protect our site from spam. Your use of this service is subject to Google's privacy policy and terms.

Changes to This Privacy Policy

We may revise this policy periodically. Any updates will be posted on this page. If we make significant changes that affect how we use your personal information, we will notify you and seek your consent, if required.

Contacting Us

If you have any questions, concerns, or requests regarding this Privacy Policy, you can contact us via:

Email: hello@thatsneighborly.org

Phone: 904-420-7621

Mailing Address: 431 Terrace Street, Tallahassee, FL 32308

Effective Date: October 4, 2024